Privacy Policy

Effective Date: January 18 2025

Platform Name: Thoonjo Errands

Data Controller: Thoonjo Errands

Contact Email: privacy@thoonjoerrands.com

1. Introduction

At Thoonjo Errands, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information in line with the Kenya Data Protection Act, 2019.

By using our platform, you agree to the terms of this policy.

2. Information We Collect

We may collect the following personal data:

a. Identity and Contact Data

- Full name
- National ID or Passport (for verification purposes)
- Email address
- Mobile number

Physical address (if required for services)

b. Account and Listing Data

Username and password
Profile information, including profile photo
Listings you create or respond to
Communication between users (messages, reviews, responses)

c. Technical and Usage Data

IP address and device type
Browser information
Cookies and analytics
Time and date of access
Location data (with your consent)

d. Payment and Transaction Data

Transaction history
Payment confirmations (processed via secure third-party providers)

3. How We Collect Data

We collect data when:

You register an account on Thoonjo Errands
You create, edit, or respond to listings
You make a payment or transaction
You contact our support team
You browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

Register and manage your account
Enable listing creation and communication between users
Process payments securely via third-party providers
Enhance user experience and personalize services
Send important notifications (e.g., password reset, listing status)
Monitor, analyze, and improve platform performance and security
Comply with legal and regulatory obligations

5. Lawful Basis for Processing

We only process your personal data when:

You have provided explicit consent
It is necessary for the performance of a contract (e.g., completing a listing or transaction)
It is required to comply with legal obligations
We have a legitimate interest, such as preventing fraud or improving user experience

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

Trusted third-party service providers (e.g., payment gateways, SMS/email platforms, cloud services)
Government authorities, if required by law or court order
Other users, limited to data necessary to complete errands or listings (e.g., name and contact details)

All third parties are bound by data protection agreements and are required to keep your data secure.

7. Data Retention

We retain your data only for as long as necessary for the purposes stated in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights Under the Data Protection Act

As a data subject under the Kenya Data Protection Act, 2019, you have the right to:

Access your personal data
Request correction or update of inaccurate data
Withdraw consent at any time
Object to the processing of your data
Request deletion of your personal data (right to be forgotten)
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us at privacy@thoonjoerrands.com.

9. Security of Your Data

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

Secure login authentication
SSL encryption
Regular system audits
Restricted access to sensitive data

10. Cookies and Tracking Technologies

Our platform uses cookies to:

Remember your login preferences
Track session data
Analyze site usage and improve performance

You can manage cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via email or on the website.

Last Updated: January 10 2025

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

privacy@thoonjoerrands.com